Our Privacy Policy

At Wonderland Memorabilia we are committed to protecting your privacy. We use the information we collect about you to process orders and bookings. Please read on for details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered at Wonderland Auctions and/or wmauctions.co.uk is controlled by Wonderland Memorabilia, Unit 7, Machins Ind Est, 96 Nottingham Road, Gotham, Nottingham, NG11 0HG.

What information do we collect? How do we use it?

When you order, we need to know your name, address, email address, recipient name and delivery address. This allows us to process and fulfil your order and to notify you of the status of your order.

We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

To book a date for your experience, we need you know your name, address, email address, answers to any questions required by our experience partners, and a telephone number (preferably mobile) so that we can contact you if there are any last-minute changes to your experience. We will also email you answers to any online booking questions submitted and responses to booking date requests.

We send out newsletters only to those that have opted in for this service. Customers are able to opt out at any time – details of how to opt out appear on every newsletter and can usually be found at the bottom of the newsletter.  Users will be able to able to opt out either through a dedicated unsubscribe link or through the dedicated preferences area. If you opt-out then we will depersonalise your data and not contact you again without your permission.

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

How does Wonderland protect customer information?

When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will Wonderland disclose the information it collects to outside parties?

Wonderland does not sell, trade or rent your personal information to others unless you choose to receive information from trusted third parties directly with ourselves.

When a customer responds to a promotion offered in conjunction with a third party, that third party may, from time to time, collect information about those customers. They will only then be contacted if they have opted-in to receive further information.

Wonderland may capture and provide aggregate statistics about our customer behaviour, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We employ other companies and individuals to perform functions on our behalf.

Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation and GDPR.

Wonderland Customer Review Policy

Customers who submit reviews to us must confirm that they have written their reviews based on their own opinions and experiences and that the information contained in their reviews are factual.

Any material considered inappropriate or offensive will not be published or will be amended.

By submitting a review, customers grant us permission to publish it online or via print media and, if necessary, edit it for clarity and typos.

We never publish a reviewer’s name in full (Christian name and surname initial only).

In summary

We are committed to protecting your privacy. We use the information we collect to make ordering and booking at Wonderland possible. We do not sell, trade or rent your personal information to others unless you choose to receive information from trusted third parties and have made that intention clear with us.

Your consent

By using our website and accessing our auction service, you consent to the collection and use of this information by Wonderland. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Wonderland welcomes your questions and comments about privacy. Please send emails to feedback@wonderlandmemorabilia.com